Terms & Conditions
No Nitpick Guarantee
For your extra peace of mind all online purchases are covered by our 10 day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused item(s) in their original packaging to Crowland Caravans and Camping accompanied with the receipt/invoice and we will be pleased to offer you an exchange or refund.
Prices & VAT
All Prices are in £s sterling and include VAT at 20%. The prices and terms and conditions set out are correct at time of going to print. On the rare occasion where there is an error, we will do our best to inform you at the earliest opportunity when your order is placed. All products are subject to availability. PLEASE NOTE: Although we aim to keep prices up to date, circumstances beyond our control (including changes in rates of taxation (e.g. VAT), currency fluctuations or inflationary cost increases) may cause price changes up or down.
Payment can be made securely through PayPal using any major credit or debit cards. You do not need a PayPal account to make payment online. If you wish to make payment either by cash or cheque please contact us for more details.
All our products are guaranteed against manufacturing defects for 12 months from date of purchase unless otherwise specified by the manufacturer. If a genuine fault does occur during this period, we shall arrange to have the item repaired or replaced after it has been inspected. Any delivery charges will be met after inspection of the item. All tents are covered by the manufacturer's guarantee which covers faulty materials or manufacturing faults. Any unauthorized repairs will invalidate the manufacturer's guarantee.
We aim to hold all items in stock, however, should an item be more popular than we expected, there may be occasional delays when ordering. If this does occur we will notify you. Sometimes we may experience difficulties with the supply of certain products and may therefore provide a substitute of the same or better quality at no extra cost.
For the purposes of deliveries, working days are defined as Monday to Friday, with the exception of Public Holidays. Please allow 7-10 working days for delivery. However, where possible all goods are sent on a next day service. All goods are sent by courier and will require a signature, under no circumstances will goods be left unless signed for. In the event when a signature is unattainable, the delivery address will be carded and a depot contact number supplied. Please note the courier will only attempt One delivery. Crowland Caravans and Camping are not liable for any additional carriage charges. Our dedicated dispatch team will always endeavor to keep you informed with the progress of your order.
“Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement”
Online/Mail Order Goods
“In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.”
Every effort has been made to ensure the specifications on our website are correct at the time of going to print, however technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances well do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible. No guarantee is given or implied that goods will confirm in absolute details to the descriptions or illustrations published.
While every effort is made to ensure the accuracy of images, specifications and information on this website, these are subject to change without notice. As such we cannot accept any responsibility for errors on the site. In the event an item is listed at the incorrect price, we have the right to refuse or cancel orders based on the incorrect price, whether or not the order has been confirmed. If you do notice any mistakes then please let us know.
These terms and conditions do not affect your statutory rights as a customer.