2.1 The Data Protection
Officer is responsible for ensuring that this notice is made available to data
subjects prior to Crowland Camping collecting/processing their personal data.
2.2 All Employees of Crowland Camping who interact with data subjects are
responsible for ensuring that this notice is drawn to the data subject’s
attention and their consent to the processing of their data is secured.
3.1
Who are we?
We do NOT store customer credit card details.
The
personal data we would like to collect / process is:
The
personal data we collect will be used for the following purposes:
We
will use your data to help us service your enquiry.
Our
legal basis for processing for the personal data:
If you decided to enter into a
business agreement with Crowland Camping under the contract we will need to
process your details to service your order.
The
special categories of personal data concerned are:
We do not process any special
categories. We have included a list of what these categories are for your
records under GDPR.
Racial
3.2
Consent.
By consenting to this privacy
notice you are giving us permission to process your personal data specifically
for the purposes identified.
Consent is required for Crowland Camping to process both types of personal
data, but it must be explicitly given. Where we are asking you for sensitive
personal data we will always tell you why and how the information will be used.
You may withdraw consent at any time
3.3
Disclosure
Crowland Camping will not pass
on your personal data to third parties without first getting your explicit
consent.
3.4
Retention period.
Crowland Camping will process
personal data for the length of any agreement we have in place to manage a
service we provide, if we can’t or you choose not to take out a service we
provide you with we will destroy your details unless you have opted in for
further contact in regards to new products or news from Crowland Camping we
will always provide you with the opportunity to opt out on all future
correspondence. We have come to agreement on the decision on this time period
due to we believe this is how long we need the data to service the client’s
needs and in regards to how long we hold data where client opted in for further
contact we will retain this until the client chooses to opt out as they will be
given the option to do on all correspondence we also make contact every 12
months with the client asking them to re opt in if they do not respond or say
no we will destroy their details.
3.5
Your rights as a data subject.
At
any point while we are in possession of or processing your personal data, you, the
data subject, have the following rights:
Right of access – you have the
right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about
you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we
hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a
right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you
transferred to another organisation.
• Right to object – you have the right to object to certain types of processing
such as direct marketing.
• Right to object to automated processing, including profiling – you also have
the right to be subject to the legal effects of automated processing or
profiling.
• Right to judicial review: in the event that Crowland Camping refuses your
request under rights of access, we will provide you with a reason as to why.
You have the right to complain as outlined in clause 3.6 below.
All of the above requests will be forwarded on should there be a third party
involved (as stated in 3.4 above) in the processing of your personal data.
3.6
Complaints
In the event that you wish to
make a complaint about how your personal data is being processed by Crowland
Camping(or third parties as described in 3.4 above), or how your complaint has
been handled, you have the right to lodge a complaint directly with the
supervisory authority and Crowland Camping data protection representatives Data
Protection Officer.
The
details for each of these contacts are:
Data
Protection Officer
Matthew Alcock
Matthew@crowlandcaravansandcamping.co.uk
01733 210186
Information
Commission officer (ICO)
Wycliffe House, Water Ln,
Wilmslow, SK9 5AF
https://ico.org.uk
casework@ico.org.uk
0303 123 1113
Online
privacy statement
Personal
data
Under the EU’s General Data Protection Regulation
(GDPR) personal data is defined as:
“any information relating to
an identified or identifiable natural person (‘data subject’); an identifiable
natural person is one who can be identified, directly or indirectly, in
particular by reference to an identifier such as a name, an identification
number, location data, an online identifier or to one or more factors specific
to the physical, physiological, genetic, mental, economic, cultural or social
identity of that natural person”.
Crowland Camping How we use
your information.
This privacy notice tells you how we, Crowland Caravans and Camping, will
collect and use your personal data as follows
Visitors
to our websites
When visitors arrive on
www.crowlandcamping.co.uk we use a third part service, which is
Google analytics, we use this to collect from you basic internet log
information and information on your behaviour patterns while you’re on the
site. This information lets us know how many visitors come to the site and what
pages they are looking at and the amount of time they spend on certain pages.
The information collected cannot identify anyone and we ensure ourselves and
Google do not use this information to identify an individual of someone who has
or is visiting our site. If we do want to collect personally identifiable
information through our website, we will be up front about this. We will make
it clear when we collect personal information and will explain what we intend
to do with it.
How Crowland
Camping Use Cookies
COOKIE
POLICY.
Crowland Camping uses cookies
on our site Crowland Camping for a number of purposes. They help us to provide
you with a good experience when you browse our website, and also allow us to
improve our site. By continuing to browse the site, you are agreeing to our use
of cookies.
A cookie is a small file of letters and numbers that we store on your browser
or the hard drive of your computer if you agree. Cookies contain information
that is transferred to your computer’s hard drive.
We use the following cookies:
• Strictly necessary cookies. These are cookies that are required for the
operation of our website. They include, for example, cookies that enable you to
log into secure areas of our website, use a shopping cart or make use of the
e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the
number of visitors and to see how visitors move around our website when they
are using it. This helps us to improve the way our website works, for example,
by ensuring that users find what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our
website. This enables us to personalise our content for you, greet you by name
and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages
you have visited and the links you have followed. We will use this information
to make our website and the advertising displayed on it more relevant to your
interests. We may also share this information with third parties for this
purpose.
You can find more information about the individual cookies we use and the
purposes for which we use them below.
First-party (Crowland Camping) cookies
This website will set some cookies that are essential for the website to
operate correctly. These cookies, none of which capture personally identifiable
information, are as follows:
• Visitor ID – this cookie is a numeric value that identifies unique visitors
and provides coherence and consistency to a site visit;
• Page Number – this cookie identifies the page you are on;
• Session ID – this cookie identifies your website session;
• Test – this cookie checks whether or not your browser supports cookies;
• Order – this cookie ensures that your shopping basket works correctly.
Third-party
cookies.
Our websites will set several
types of third-party cookie, and we do not control the operation of any of
them. The third-party cookies which may be set include:
Google Analytics –
we use Google Analytics to collect data about website usage. This data does not
include personally identifiable information. You can view the Google Privacy
Policy here: www.google.com/policies/privacy/.
Google Remarketing – we use Google’s Remarketing cookie to market products and
services we think may be of interest to you. You may see our adverts on
Google’s Display Advertising Network of partner websites and Google’s own
search results pages. We aim to carefully select the products and services we
remarket to you, and do so based on the pages you have visited on our website.
To opt out of Google Remarketing, set your Google Ad Settings.
You can block cookies by
activating the setting on your browser that allows you to refuse the setting of
all or some cookies. However, if you use your browser settings to block all
cookies (including essential cookies) you may not be able to access all or
parts of our site.
E-newsletter.
We will send out a newsletter
to people who have explicitly expressed they want to be contacted with a
newsletter and selected email as their preference for receiving this by
selecting the relevant box on our enquiry form.
Security and performance.
People who contact us via
social media.
We will contact you back on the platform you contacted us and we would always
request explicit consent if you wanted us to send an email or contact you via
phone.
Inbound Calls To Our Office
Number.
We will collect your calling line identification (CLI) along with the agent you
speak to may create a file where we will collect personal information but you
will be made fully aware by the agent of this happening and only with your
consent will this be captured, this will only be collected to help with your
enquiry.
USES
MADE OF THE INFORMATION
We
use the information held about you in the following ways:
Information you give to us. We
will use this information to carry out our obligations arising from any
contracts entered into between you and us and to provide you with the
information, products and services you request from us, to notify you about
changes to or to make suggestions and recommendations that may interest you
about our range of products or services, or to ensure that content from our
site is presented in the most effective manner for you.
Information
we collect about you. We will use this information:
To administer our site and for
internal operations including troubleshooting, data analysis, testing,
research, statistical and survey purposes;
To improve our site to ensure that content is presented in the most effective
manner for you and for your computer;
To allow you to participate in interactive features of our services, when you
choose to do so;
as part of our efforts to keep our site safe and secure;
To measure or understand the effectiveness of advertising we serve to you and
others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our site
about goods or services that may interest you or them.
Why
does Crowland Camping need to collect and store personal data? In order for us
to provide you with a service, the services we provide are as follows.
Pay
Per Click Management
We need to collect personal
data for correspondence purposes and servicing the client’s enquiry and to
ensure we can provide any services that the client requested. In any event, we
are committed to ensuring that the information we collect and use is appropriate
for this purpose, and does not constitute an invasion of your privacy.
In terms of being contacted for marketing purposes Crowland Campingwould
contact you for additional consent.
Will
Crowland Camping share my personal data with anyone else?
We will only pass your
personal data on to third-party service if you provide us with explicit
consent. Any third parties that we may share your data with are obliged to keep
your details securely, and to use them only to fulfil the service they provide
to you we will have no affiliation to the service they provide but may receive
a commission for the introduction. When they no longer need your data to fulfil
this service, they will dispose of the details in line with Crowland Caravans and
Camping’s procedures. If we wish to pass your sensitive personal data onto a
third party we will only do so once we have obtained your consent, unless we
are legally required doing otherwise.
How
will Crowland Camping use the personal data it collects about me?
Crowland Camping will process
(collect, store and use) the information you provide in a manner compatible
with the EU’s General Data Protection Regulation (GDPR). We will endeavour to
keep your information accurate and up to date, and not keep it for longer than
is necessary. Crowland Camping is required to retain information in accordance
with the law, such as information needed for income tax and audit purposes. How
long certain kinds of personal data should be kept may also be governed by
specific business-sector requirements and agreed practices. Personal data may
be held in addition to these periods depending on individual business needs.
Under
what circumstances will Crowland Camping contact me?
Our aim is not to be
intrusive, and we undertake not to ask irrelevant or unnecessary questions.
Moreover, the information you provide will be subject to rigorous measures and
procedures to minimise the risk of unauthorised access or disclosure.
Can
I find out the personal data that the organisation holds about me?
Crowland Camping at your
request, can confirm what information we hold about you and how it is
processed. If Crowland Camping does hold personal data about you, you can
request the following information:
Identity and the contact
details of the person or organisation that has determined how and why to
process your data. In some cases, this will be a representative in the EU.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Crowland Camping or
a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed
to.
• If we intend to transfer the personal data to a third country or
international organisation, information about how we ensure this is done
securely. The EU has approved sending personal data to some countries because
they meet a minimum standard of data protection. In other cases, we will ensure
there are specific measures in place to secure your information.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such
processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual
requirement, or a requirement necessary to enter into a contract, as well as
whether you are obliged to provide the personal data and the possible
consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling,
and any meaningful information about the logic involved, as well as the
significance and expected consequences of such processing.
What
forms of ID will I need to provide in order to access this?
Crowland Camping accepts the
following forms of ID when information on your personal data is requested:
Passport
/ driving licence & proof of address (utility bill – from last 3 months)
If you can’t provide a
passport or driving licence we will accept a birth certificate with some form
of photo ID & proof of address in the last 3 months.
Contact
details of the Data Protection Officer / GDPR Owner:
Matthew Alcock
Postland
Road, Crowland. PE6 0JB
www.crowlandcamping.co.uk
Matthew@crowlandcaravansandcamping.co.uk
07932795012
Contact
details of the Data Protection Officer / GDPR Owner:
Matthew Alcock
Postland
Road, Crowland. PE6 0JB
Matthew@crowlandcaravansandcamping.co.uk
07932795012
Changes
Crowland Camping reserved the right to change this
privacy policy at any time.